Our communication policy is outlined in this policy, which also includes guidelines for complying with the Telephone Consumer Protection Act. Please review these Terms and Conditions carefully as they contain essential information. Additionally, note that this Agreement includes a mandatory arbitration provision that requires the use of arbitration on an individual basis to resolve disputes. This provision supersedes the use of jury trials, court proceedings, or any form of class action.
Open Referral US (“we”, “us” or “our”) values the privacy of our users (referred to as “you” or “user”), and this Communication Policy outlines our practices concerning the collection, use, disclosure, and protection of your information when you visit our website Openreferral.us or any other media form, channel, mobile website, or application related or connected to it (collectively, the “Site”). We encourage you to read this policy carefully. If you do not agree with its terms, please refrain from accessing the Site.
We reserve the right to communicate with you using various channels, such as SMS, Facebook, Google, Instagram, Pinterest, Twitter, WhatsApp, Emails, Apps etc. or any other available method, on behalf of ourselves, our affiliates, and advertisers.
By accepting this agreement, you are granting permission to Openreferral.us and its corporate parents, affiliates, and partners to deliver telemarketing promotions for products or services that may be of interest to you, using an automatic telephone dialing system or an artificial or prerecorded voice and text messages to the phone numbers you provided, even if they are not related to the product or service you applied for. However, signing this agreement is not a prerequisite for purchasing any property, goods, or services. These telemarketing promotions may also be delivered by Members and authorized third parties on behalf of openreferral.us
We retain the right to modify this Communication Policy at any time and for any reason. We will provide notice of any changes by updating the “Last Updated” date of this Communication Policy. Upon posting the revised Communication Policy on the Site, any changes or adjustments will take immediate effect, and you waive the right to receive individual notifications of each such modification or change.
We advise you to review this Communication Policy regularly to remain informed about any updates. By continuing to use the Site after the posting of any revised Communication Policy, you will be considered to have been made aware of, subject to, and to have accepted the modifications made to the Communication Policy.
The Open Referral US communication service is provided on an “as is” basis and is subject to the following conditions: (1) it may not be accessible in all locations or through all wireless carriers or service providers at any given time, and (2) it may cease to function in the event of product, software, coverage or other changes made by your wireless carrier or service provider. Open Referral US reserves the right to discontinue or modify any of its communication program(s) without prior notice or liability to you. Open Referral US, its related companies, and each of their officers, directors, employees, and consultants shall not be responsible or liable for any losses or injuries arising directly or indirectly from any Open Referral US communication or from technical failures or delays of any kind. Additionally, Open Referral US reserves the right to terminate the delivery of any communication to any individual at any time at its sole discretion. It is important to note that wireless carriers or service providers are not responsible for any delayed or undelivered text alerts.
Openreferral.us or its affiliates may provide access to messages related to your order and product delivery service via recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts through Open Referral US or its third-party vendors. To enroll in text alerts, you must provide your mobile phone number with an area code. By enrolling in text alerts, you agree to the terms and conditions which will take effect immediately upon enrollment.
By enrolling in text alerts, you acknowledge and consent to receive messages sent to the mobile phone number provided to Open Referral US, which may contain limited personal information about your orders and product delivery. Please note that anyone with access to your mobile phone or carrier account may also view this information. The frequency of text alerts may vary, but you can typically expect to receive them when we have information regarding your order or product. Open Referral US does not charge separately for text alerts, but your mobile carrier’s message and data rates may apply according to your phone contract. You are solely responsible for any message and data charges incurred and should consult your mobile service provider for details.
At any time, you have the option to opt-out of receiving text alerts from Open Referral US. To stop receiving these alerts related to order and delivery service, simply reply with the word “STOP” to any text you receive. Upon submitting this request to unsubscribe, you may receive one final confirmation text from Open Referral US. Following that, no further text alerts will be sent unless you choose to re-enroll.
The level of consent required may differ depending on the type of communication that the company engages in with its clients, such as Conversational, Informational, or Promotional, and whether the conversation is transactional or promotional in nature. For instance, Conversational SMS/text messaging refers to a bilateral communication between the company and its current customers or individuals with whom it has an established business relationship.
Implied consent is granted when a customer initiates contact with the company through text and the company responds promptly with a single message that contains relevant information. In this case, the communication is considered conversational and does not require explicit verbal or written permission.
Informational SMS/Text & Voice Recordings refer to messages that provide contacts with relevant information about the company or its products/services. To engage in such messaging, a contact must provide their phone number and explicitly agree to receive future messages. This explicit agreement is known as express permission, which can be granted through various means, such as opting in via text, filling out a form, visiting a website, or giving verbal or written consent.
Promotional Text Messaging: Promotional text messages are used for directly promoting, marketing, and selling your business and its services. Contacts can opt-in to receive these promotional text messages by signing a form, checking a box online, or through other means.
Text Message Calls-to-Action (CTAs): A “Call-to-Action” or CTA is a link or button included in your text message that prompts the recipient to take an action. This may include a link to pay open invoices, opt-in or opt-out of a text message campaign, connect to a website or other web property, a link to a calendar, and more.
SMS Messages: Message and data rates may apply. The frequency of messages depends on your activity. For support, text HELP at 1 (786) 633 1912. To opt-out at any time, reply STOP.
Informational SMS/Text & Voice Recordings: Informational messaging occurs when a contact provides their phone number and agrees to be contacted in the future. For informational text messaging, customers need to provide express permission to receive texts specifically for informational purposes. This permission can be granted via text opt-in, on a form, on a website, verbally, or with written permission.
Conversational SMS/Text Messaging: Conversational messaging involves a one-on-one two-way conversation between the company and its existing customers or known contacts with an existing business relationship. If a customer texts the company first and they respond quickly with a single message containing relevant information, then this is likely a conversational message. In this case, verbal and written permission is not required, and this is referred to as implied consent.
Open Referral US plans to send text messages to clients, which may include information about the services provided by the business, as well as other informational and promotional content. Clients have the option to opt-out of these messages by sending a message containing keywords such as “STOP” or “UNSUBSCRIBE” or indicating that they are not interested in receiving calls. The frequency of messages received by a client may be determined by their activity or engagement. By agreeing to the communication policy, clients acknowledge that they may receive text messages from Open Referral US and that they may incur message and data charges. Open Referral US will only attempt to contact consumers when a service is requested or available, and promotional text messages will only be sent to contacts obtained through inbound queries on the website or other advertising pages used for lead generation.
Push Notifications: If you use the Open Referral agent app, we may send push notifications about new and updated leads. These are service messages, not marketing. You can turn them off at any time in the app under Settings → Preferences, or in your device settings, and the app will continue to work without them.
Open Referral US has a telephone system that can record conversations for various lawful purposes such as quality monitoring, compliance, training, and safeguarding. All incoming and outgoing calls to or from Open Referral US may be recorded, collected, and stored. Normally, a call will not be monitored or retrieved unless there is a need to investigate a complaint, perform a management quality check, ensure compliance with regulatory procedures, safeguard employees or prevent/detect a crime. Additionally, recording may be used to train and coach staff in call handling and protect employees from abusive or nuisance calls.
Data collected during recording activities will be processed lawfully and in accordance with applicable laws such as GDPR. The personal data collected will be:
Adequate, relevant, and not excessive.
Used only for the purpose(s) specified in this policy and not for any other purposes.
Accessible only to designated managerial and/or senior staff such as our CEO, COO, legal department, accountants, and specifically authorized IT representatives.
Handled confidentially and managed with care.
Stored securely and kept safe.
Not kept for longer than necessary and securely destroyed afterward.
Whenever possible, we will notify the participants of a call, either the caller or receiver, that the call may be monitored or recorded for quality or training purposes. This will allow them the opportunity to either consent to the recording by continuing with the call or to disconnect the call.
If you choose to continue with the call or accept the current policy, you are giving your free and unconditional consent that any calls made to or received from Open Referral US may be monitored or recorded for the purpose(s) outlined in this policy.
Open Referral Agent App: The Open Referral agent app for Android and iOS does not offer Facebook or social-network sign-in, does not show third-party advertising, does not access your contacts, and does not include user-to-user features or public postings. The paragraphs below describing social networking accounts, invitations, interactions with other users, online postings and third-party advertising apply to our website, not to the agent app. How the agent app handles your information is described in the Mobile App section of our Privacy Policy.
When you use our Site or mobile application, we may automatically access some of your basic Facebook account information, like your name, email, gender, birthday, current city, and profile picture URL. Additionally, we may ask for permission to access other Facebook features, such as your friends, check-ins, and likes, but you have the choice to allow or deny us access to each feature.
If you link your account to any social networking sites, communication apps, or other platforms, like Facebook, Google+, Instagram, Pinterest, Twitter, or Whatsapp, etc. we may receive certain user information, including your name, social network username, location, gender, birth date, email address, profile picture, and public data for contacts. If you use our mobile application, we may also receive the contact information of anyone you invite to join.
When you participate in contests or giveaways or respond to surveys, we may collect your personal information and any other information that you provide.
We may disclose information about you if we believe it is necessary to comply with legal processes, investigate potential policy violations, or protect the rights, property, and safety of others. This may include sharing your information with other entities for fraud protection and credit risk reduction, as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications: With your consent or an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users: When you interact with other users on our Site or mobile application, they may see your name, profile photo, and descriptions of your activity, including sending invitations, chatting, liking posts, and following blogs.
Online Postings: Any comments, contributions, or other content that you post to our Site or mobile application may be viewed by all users and publicly distributed outside of our platform indefinitely.
Third-Party Advertising: We may use third-party advertising companies to serve ads when you visit our Site or mobile application. These companies may use information about your visits to our platform and other websites contained in web cookies to provide advertisements about goods and services that may interest you.
Affiliates: We may share your information with our affiliates, which include our parent company, subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. In such cases, we will require our affiliates to adhere to our Privacy Policy, Communication Policy, Terms of Use, and any other relevant policies.
Business Partners: To offer you specific products, services, or promotions, we may share your information with our business partners.
Other Third Parties: We may share your information with advertisers and investors for general business analysis purposes. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy: If we undergo a merger, reorganize or sell all or a part of our assets, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information may be transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations.
Emails and Communications: If you do not wish to receive correspondence, emails, or other communications from us, you may opt-out in the following ways:
Indicating your preferences during registration.
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below.
If you wish to stop receiving correspondence, emails, or other communications from third parties, you must contact them directly.
To get in touch with us regarding any questions or feedback on this Communication Policy, please reach out to us at Info@Openreferral.us
For any disputes arising from or related to this Agreement or our relationship, excluding those that qualify for small claims court, we will resolve them through arbitration before a neutral arbitrator instead of in court. By agreeing to this, you are waiving your right to a trial by jury and the ability to participate in a class action. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by this Agreement. The arbitrator’s decision will be final and binding, and the arbitrator may award injunctive relief or specific performance to provide relief warranted by the individual claim before them. You may still bring issues to the attention of federal, state, or local agencies and seek relief against us if allowed by law.
If any part of this Dispute Resolution provision is deemed invalid or unenforceable by a court, the remaining parts of the provision will still apply. However, if the language relating to the waiver of class and representative actions is found to be invalid or unenforceable, the entire Dispute Resolution provision will be null and void. The rest of the Agreement will remain in effect and unchanged by this severability provision.